Lewu88 Privacy Policy — Our Commitment to Data Protection Your Privacy

Lewu88 ("we", "Platform", "Company") is fully committed to protecting the privacy of every member and user who accesses our platform at lewu88.app. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and outlines your rights and responsibilities as a data subject.

This policy applies to all users who register an account, make a deposit, play games, or simply browse the lewu88.app website — regardless of whether you access our platform via a web browser, mobile app, or any other digital medium.

This Privacy Policy covers:

• The types of personal data we collect and how it is collected
• The purpose for which that data is used in the context of lewu88's services
• Circumstances under which data may be shared with selected third parties
• Technical and organizational security measures we implement
• Your rights as a data subject and how to exercise them

By using lewu88 services, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us to close your account.

Lewu88 only collects data that is strictly necessary to provide a safe, seamless, and legally compliant service. We do not collect data beyond what is required.

All data is collected directly from you via the registration form, KYC process, and your interactions with the platform. We do not purchase personal data from third-party data brokers.

Lewu88 uses your personal data only for legitimate purposes that have been stated in advance. Below is a complete list of our data processing purposes:

• Account Management: Creating and maintaining your member account, processing logins, and enabling access to all features of the lewu88 platform.
• Transaction Processing: Processing deposits, withdrawals, and bonus payments securely and accurately using your preferred payment method.
• Identity Verification (KYC): Verifying your identity to ensure platform security and comply with anti-money laundering (AML) legal requirements.
• Security & Fraud Prevention: Detecting and investigating suspicious activity, protecting your account from unauthorized access, and preventing bonus fraud.
• Service Improvement: Analyzing platform usage patterns in aggregate to improve user experience, technical performance, and game offerings.
• Service Communications: Sending important notifications related to your account, transactions, terms changes, and security updates.
• Marketing Communications: Sending relevant promotional offers and bonuses — only to members who have given consent to receive marketing communications.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting requirements to Malaysian authorities when mandated.

Lewu88 does not sell your personal data to any party. However, there are limited situations where we need to share data with certain parties to enable our services to function properly:

• Game Software Providers: Third-party game providers such as slot suppliers, Live Casino, and sports betting platforms receive only the minimum data required to operate your gaming session. All such providers are bound by strict data confidentiality agreements.
• Payment Processor: Financial institutions, banks, and digital wallet providers receive the necessary transaction data solely to process your deposits and withdrawals.
• KYC Services: Certified third-party identity verification service providers assist us in verifying your documents securely and efficiently.
• Authorities: Malaysian law enforcement agencies or regulatory bodies may receive necessary data when we are legally required to do so by law or court order.
• Infrastructure Services: Cloud and hosting service providers that store your data on secure servers, bound by strict data protection agreements.

In all cases above, we only share the minimum data required, and all partners are contractually bound to protect your data to the same or higher standard that we practise.

Lewu88 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, leaks, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and lewu88's servers is encrypted using the latest TLS protocol, ensuring no intermediary party can intercept your information.
• Data-at-Rest Encryption: Sensitive data stored in our databases — including banking information and KYC documents — is encrypted using the AES-256 algorithm.
• Two-Factor Authentication (2FA): We offer two-factor authentication for account login to add an extra layer of security.
• Internal Access Controls: Only specifically authorised staff may access members' personal data, and every access is recorded in a monitored audit log.
• 24/7 Security Monitoring: Our cybersecurity team monitors platform activity around the clock to detect and respond to any threats.
• Penetration Testing: Our platform undergoes regular security testing by independent security experts to identify and address any vulnerabilities.
• Incident Response Plan: In the event of a data breach, we have established response procedures in place, including notifying affected members within the timeframe required by law.

Lewu88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law.

Once the retention period expires, data will be securely deleted or anonymised using industry-standard methods, ensuring it cannot be recovered or re-identified.

Lewu88 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure session security, and understand how members interact with our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collecting information about how you use the platform — such as the most frequently visited pages — to help us improve performance and content.
• Functional Cookies: Saving your preferences such as language, currency denomination, and display settings to provide a more personalized experience.
• Analytical Cookies: Used together with our internal analytics tools to understand usage patterns in aggregate and anonymised form for service improvement purposes.

You can manage cookies through your browser settings at any time. Please note that disabling essential cookies may prevent you from accessing certain features of the lewu88 platform.

Under Malaysia's PDPA and lewu88's privacy policy, you have the following rights regarding your personal data. We are committed to processing every request within 14 business days:

To exercise any of the above rights, please contact the lewu88 support team via live chat or email us at [email protected] stating the right you wish to exercise.

Lewu88 is an online entertainment platform exclusively dedicated to adults aged 18 and above. We take child protection extremely seriously and maintain a zero-tolerance policy against the use of our platform by those who are underage.

We do not intentionally collect, process, or store any personal data from individuals under the age of 18. Every registration application goes through a strict age verification process, including identity document checks during the KYC process.

Should we discover that personal data has been inadvertently collected from anyone under the age of 18, we will take immediate action to:

• Suspending the account in question immediately
• Deleting all related personal data
• Refunding any deposited funds
• Reporting the incident to the relevant authorities if required

If you suspect that someone under the age of 18 has registered an account at lewu88, please contact us immediately at [email protected] so we can take the appropriate action.

Lewu88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. Any amendments made will be posted on this page with a new "Updated" date.

For material amendments — meaning significant changes that affect how we use your data — we will provide you with clear notice through:

• In-account notifications on lewu88 upon login
• Email to the address registered to your account
• Prominent announcement on the lewu88.app homepage

Your continued use of the lewu88 platform after any amendments take effect will be considered as your acceptance of the updated Privacy Policy. You are responsible for reviewing this page periodically to ensure you are always aware of the latest terms.

If you disagree with any amendments made, you have the right to close your account and request deletion of your personal data in accordance with the procedure outlined in Section 8 above.

If you have any questions, concerns, or complaints regarding how lewu88 handles your personal data, we strongly encourage you to contact us directly. Our Data Protection Officer (DPO) team is ready to assist.

When contacting us regarding privacy, please provide your account username, the type of request (data access, correction, deletion, etc.), and further details so we can assist you more quickly and accurately.